Cancellation & Refund Policy – UAE Compliance

In accordance with consumer protection regulations in the United Arab Emirates, businesses are expected to maintain a clear cancellation and refund policy.

General Guidelines:

• Customers are entitled to a refund or exchange if the service was not provided as agreed, or if the customer cancels within a reasonable timeframe.

• Digital products and coaching services may be non-refundable, provided this is clearly stated before the purchase.

• If a service is faulty, not delivered, or not as described, the customer has the right to request a refund or alternative solution.

• For time-based services (such as coaching), rescheduling policies should be clearly defined, typically requiring at least 24 hours’ notice.

Business obligations:

• The cancellation and refund terms must be clearly visible at the time of purchase.

• The customer must be informed of any non-refundable conditions before payment.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Benjamin-Monchy@gmail.com

DSO-IFZA

IFZA Properties

Dubai Silicon Oasis